We are helping a loyal and lovely family find an experienced and sophisticated Director of Residences for their 4 homes. This family has had the same staff for 10 plus years! This is the actual job description from the client. If you match all of the required qualifications, please send us your resume along with your salary requirements. heather@thehelpcompany.com

Private family based in Greenwich, CT is seeking an experienced Director of Residences Multi-Property Estates Manager to manage the day-to-day operations, maintenance, and overall management of four homes (CT, MA, FL, and CO) and all family vehicles.

The Director of Residences, a new role, will design and execute an annual plan for the management of the family’s various properties, including creation and close management of budgets; supervision and communication with local property managers and housekeepers at
each residence; and coordination of all vendors and repairs (including scheduling and billing), both inside and outside the residences.
The ideal candidate will bring a proactive, hands-on approach to managing the complex needs of the family’s properties – an excellent manager who is willing to roll up their sleeves when needed. The role requires 8-10 years of experience managing a similar portfolio of
family residences; strong managerial organizational skills; and excellent communication skills. Some familiarity with hospitality is a plus.
The role is based out of Greenwich, CT (candidates must live within a 75-minute commute by car), with travel between properties year-round as needed. The family is seeking candidates interested in a long-term commitment – their other household employees have tenures between 10 and 24 years with the family.

RESPONSIBILITIES:
1. Property Management: Oversee the daily operations and maintenance of four luxury residences and leased family office space. Single point of contact for the family, providing 360 degree oversight for all their property needs.
● Conduct regular property walk-throughs and inspections to address maintenance needs, including utilities, mechanical, and IT systems
○ Supervise local property managers at each residence
○ Coordinate all maintenance, repairs, and renovations
● Develop, implement, and refine comprehensive household systems and maintenance plans, including creation and updating of household manuals
● Maintain complete and accurate records related to repairs and maintenance
● Manage to-do lists, both planned seasonal maintenance and a running list of unplanned maintenance
● Maintain and audit storage inventory, ensuring accuracy and managing item removal
as needed.
● Special attention to storm prep and special seasonal needs
● Properties (quantity, location, usage) subject to change in the years to come

2. Property Readiness: Leading service and taking care of the family’s needs during their stay; primary responsibility for departure checklist.
● Ensure that properties are well-maintained and ready for use, by stocking personal items and placing orders for new supplies as needed
● Oversee housekeeping staff before, during, and after the family’s stay
● Inventory and oversee purchasing of groceries, pantry items, wine alcohol, sundries, toiletries, medication, linens, cookware, tableware, glassware, cleaning supplies, and appliances
● Manage package deliveries, shipments of luggage, and mail collection forwarding
● Assist with arranging ground transportation, as needed

3. Vendor Management: Build and maintain strong relationships with vendors and contractors.
● Seek bids for repairs and maintenance
● Supervision of maintenance, repairs, construction and renovation projects, either personally or through trusted property manager
● Ensure accountability for timely completion of all repairs
● Be willing to help when needed with on the job issues

4. Budget and Financial Management:
● Create detailed budget for each residence
● Audit property manager bills by property
● Identify opportunities to control cost in and out of existing property management contracts for each residence
● Submit invoices to family or family office for vendor payment
● Maintain credit card receipts

5. Communication and Reporting:
● Maintain regular communication with the family
● Updates on each property will include detailed written reports and spreadsheets to summarize, organize, and analyze property operations, maintenance, and financial performance
● Excellent people management skills, especially conflict resolution and the ability to oversee and work well with people of all backgrounds

6. Technology and Systems Management:
● Be familiar with databases and software, including Excel and PowerPoint, for scheduling, budgeting, and reporting purposes
● Be familiar with smart house systems, like Savant
● Ensure all property systems (e.g., wifi, AV, lighting systems, security, cameras) are up to date and regularly monitored

7. Vehicle Management:
● Ensure maintenance, registration, and insurance on the family’s cars and boats
● Assist with provisioning of all vehicles
● Careful attention to storm prep and winterization needs
● Oversee marine storage and cleaning contracts, and ensure timely completion of repairs

8. Miscellaneous:
● Errands: On occasion, help the family (including adult children and grandparents) with personal tasks, including travel arrangements and errands.

● Events: Assist the family with the coordination and planning of events, including receiving deliveries, meeting with vendors, and overseeing on-site execution

● Holiday needs: Coordinate holiday lighting installation (interior and exterior at each property) and Christmas tree set-up and storage; assist with shipping and delivery of vendor and family gifts

● Driving: In rare instances, help with driving the family between properties, airport, NYC, etc.

● Pets: Coordination of boarding of the family’s dogs when they are traveling, including dropping off and picking up at boarding facilities or the vet

● Hospitality: Be comfortable greeting guests and representing the family well with neighbors, vendors, and social guests in and around the home; high “EQ.”

● Collections: Assist with inventory and insurance needs of the family collections (e.g., art)

● Moving: Coordination with moves, furniture deliveries, rug and art installations, etc.

QUALIFICATIONS:
● Minimum 8-10 years professional working experience in estate management or luxury hospitality.
○ Proven ability to manage household staff and operations, as well as an understanding of construction.
○ Proven experience managing external vendors and building strong relationships with vendors and contractors.
● A minimum of a bachelor’s degree, ideally in business administration, real estate, property management, hospitality, or a similar field.
● Must be tech savvy, proficient on smartphone and email, as well as task management software, MS Office, calendars, and spreadsheets
● Superior communication skills, both written and verbal
● Detail-oriented and organized – a great multitasker
● Looking for a long-term role with a multi-generational family
● Bilingual a plus, especially a Spanish speaker
● Exceptional personal attributes
○ Self-starter, proactive, independent worker
○ Friendly, with excellent interpersonal and communication skills to interact with family, staff, vendors, neighbors, and guests

REQUIREMENTS:
● Must live within an easy commute (75 minutes by car) to Greenwich, CT
● Willingness to travel to other properties as needed, including but not limited to Massachusetts, Colorado, Florida, and Indiana
● Flexibility required in working hours, including evenings, weekends, and holidays, to meet the family’s property needs – a 24 7 mindset
● Legally authorized to work in the U.S. and be paid on the books
● Valid driver’s license with clean driving record (boating license is a plus)
● Valid passport for international travel
● Must pass a comprehensive background check and complete 2-3 interviews
● Completion of a Non-Disclosure Agreement
● Stellar references from recent past employers in a similar role
● Tactful, with a high level of discretion, professionalism, and confidentiality
● Utmost integrity, highest personal ethics; a strong moral compass
● Tolerance and respect for others

Warm, but understands the boundaries – real life experience – ONLY accepting candidates with formal butler training or someone who has been in rosewood and or four seasons butler hotel training working with VIP’s

Job Description:
This position reports to the Chairman (Principal) and oversees maintaining day to day upkeep of residential properties in Miami, FL, Los Angeles, CA and Italy with other duties pertaining to high end luxury level service and other special projects as assigned.
Duties Responsibilities:
• Oversees management of Miami property including a housekeeper.
• Overall service acumen to be equivalent to a luxury hotel butler.
• Stocks the house and maintains inventory of food drinks and household supplies: i.e.,
unpacks and stocks supplies when delivered, communicates to Chairman when supplies
are low and need to be ordered.
• Unpacking and packing of luggage bags upon Chairman’s arrival and departure from
residence for business and personal trips.
• Travels, as needed, internationally and domestically to prepare separate residences for
visits, stocking food, cleaning etc.
• Light cooking and drink preparation as directed: i.e. preparation of coffee, salads,
smoothies, light meals, cocktails, wine, etc.
• Organizes occasional small events and dinner parties, including working with vendors to
bring in tables chairs supplies, as needed.
• Acts as chauffeur driver for Chairman locally, as needed to restaurants, airport, etc. and
maintains car with washes gas as needed.
• In charge of service while on private jet trips with Chairman.
• Manages detailed record keeping of day-to-day supply purchases and monthly expense
reporting.
• Manages all vendors- maintains updated list of all vendors and makes sure contractors
have current W C insurance policies.
• Works with Business Manager to keep track of all utility related bills (internet, power,
gas, cable, etc.), and ensure on-time payments.
• Daily walk through and property inspection.
• Responsible for pet maintenance and care as needed.
• Maintains all technology on site and ensures all in working order (televisions, audio,
internet, computers iPads etc.)
• When housekeeper isn’t onsite to perform duties, helps maintain a clean household
including: Washing dishes, utensils, glasses, pots, and pans; wipe and dust surfaces in
rooms, cleans windows to mirrors; vacuums and cleans floors, rugs, furniture, and drapes; removes and regularly cleans linens, towels, bedspreads, and blankets; places and neatly tucks clean sheets and blankets on beds and replaces pillowcases; stocks towels, washcloths, and hand towels in bathrooms; picks up and empties trash containers.
• Performs other related duties as assigned. Required Skills Abilities:
• Knowledge of high-end hotel service industry, preferably trained in a butler-like capacity by luxury hotel group.
• Detail-oriented and thorough.
• Ability to prepare food drinks on occasion with knowledge of wines,
bartending mixology.
• Tech savvy with home media and tech needs.
• Someone who is pet friendly.
• Bilingual: Spanish and Italian language fluency preferred, Sufficient ability to read, write,
speak, understand, and communicate in English, Spanish and Italian to complete work
efficiently, effectively, and courteously.
• Ability to remain discreet and respect the privacy of residents, tenants, and or guests.
Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift and carry up to 25 pounds at times.

Please send resumes to heather@thehelpcompany.com