Global

Looking for the best Gold Coast executive housekeeper

Open

Posted : 10/01/24

We are helping a lovely family of 4 find the best executive housekeeper on the Gold Coast of Chicago for their 8000 sq foot home. The role is M-F, 9-5. The Mrs works out of the home, so understanding how to clean around someone who is working at home is very important. They are looking for the ultimate team player exec housekeeper. The Mrs might need your help with a school pick up, so having a car with a clean driving record is important! The family has deep cleaners come in 2 days week, as the Mr always wants the home perfect and spotless! You should also be a laundress who understands fine linens and high end clothing, high end furnishings and different types of flooring. The family would like healthy dinners prepped a few nights each week, so being comfortable with this is important. It could be chicken and veggies, fish and veggies or anything that you think is delicious, they are open to trying! The family is flexible!

This family is very generous! Their last housekeeper was with them for many years! They are offering a health insurance stipend, commuter stipend, 2 weeks vacation and sick days. You should not live further than 30 minutes from the Gold Coast and have a working car. If you have long-term references that we can call, send us your resume! heather@thehelpcompany.com

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Looking for a polished and loyal Director of Residences for a family in Greenwich, CT

Open

Posted : 09/19/24

We are helping a loyal and lovely family find an experienced and sophisticated Director of Residences for their 4 homes. This family has had the same staff for 10 plus years! This is the actual job description from the client. If you match all of the required qualifications, please send us your resume along with your salary requirements. heather@thehelpcompany.com

Private family based in Greenwich, CT is seeking an experienced Director of Residences Multi-Property Estates Manager to manage the day-to-day operations, maintenance, and overall management of four homes (CT, MA, FL, and CO) and all family vehicles.

The Director of Residences, a new role, will design and execute an annual plan for the management of the family’s various properties, including creation and close management of budgets; supervision and communication with local property managers and housekeepers at
each residence; and coordination of all vendors and repairs (including scheduling and billing), both inside and outside the residences.
The ideal candidate will bring a proactive, hands-on approach to managing the complex needs of the family’s properties – an excellent manager who is willing to roll up their sleeves when needed. The role requires 8-10 years of experience managing a similar portfolio of
family residences; strong managerial organizational skills; and excellent communication skills. Some familiarity with hospitality is a plus.
The role is based out of Greenwich, CT (candidates must live within a 75-minute commute by car), with travel between properties year-round as needed. The family is seeking candidates interested in a long-term commitment – their other household employees have tenures between 10 and 24 years with the family.

RESPONSIBILITIES:
1. Property Management: Oversee the daily operations and maintenance of four luxury residences and leased family office space. Single point of contact for the family, providing 360 degree oversight for all their property needs.
● Conduct regular property walk-throughs and inspections to address maintenance needs, including utilities, mechanical, and IT systems
○ Supervise local property managers at each residence
○ Coordinate all maintenance, repairs, and renovations
● Develop, implement, and refine comprehensive household systems and maintenance plans, including creation and updating of household manuals
● Maintain complete and accurate records related to repairs and maintenance
● Manage to-do lists, both planned seasonal maintenance and a running list of unplanned maintenance
● Maintain and audit storage inventory, ensuring accuracy and managing item removal
as needed.
● Special attention to storm prep and special seasonal needs
● Properties (quantity, location, usage) subject to change in the years to come

2. Property Readiness: Leading service and taking care of the family’s needs during their stay; primary responsibility for departure checklist.
● Ensure that properties are well-maintained and ready for use, by stocking personal items and placing orders for new supplies as needed
● Oversee housekeeping staff before, during, and after the family’s stay
● Inventory and oversee purchasing of groceries, pantry items, wine alcohol, sundries, toiletries, medication, linens, cookware, tableware, glassware, cleaning supplies, and appliances
● Manage package deliveries, shipments of luggage, and mail collection forwarding
● Assist with arranging ground transportation, as needed

3. Vendor Management: Build and maintain strong relationships with vendors and contractors.
● Seek bids for repairs and maintenance
● Supervision of maintenance, repairs, construction and renovation projects, either personally or through trusted property manager
● Ensure accountability for timely completion of all repairs
● Be willing to help when needed with on the job issues

4. Budget and Financial Management:
● Create detailed budget for each residence
● Audit property manager bills by property
● Identify opportunities to control cost in and out of existing property management contracts for each residence
● Submit invoices to family or family office for vendor payment
● Maintain credit card receipts

5. Communication and Reporting:
● Maintain regular communication with the family
● Updates on each property will include detailed written reports and spreadsheets to summarize, organize, and analyze property operations, maintenance, and financial performance
● Excellent people management skills, especially conflict resolution and the ability to oversee and work well with people of all backgrounds

6. Technology and Systems Management:
● Be familiar with databases and software, including Excel and PowerPoint, for scheduling, budgeting, and reporting purposes
● Be familiar with smart house systems, like Savant
● Ensure all property systems (e.g., wifi, AV, lighting systems, security, cameras) are up to date and regularly monitored

7. Vehicle Management:
● Ensure maintenance, registration, and insurance on the family’s cars and boats
● Assist with provisioning of all vehicles
● Careful attention to storm prep and winterization needs
● Oversee marine storage and cleaning contracts, and ensure timely completion of repairs

8. Miscellaneous:
● Errands: On occasion, help the family (including adult children and grandparents) with personal tasks, including travel arrangements and errands.

● Events: Assist the family with the coordination and planning of events, including receiving deliveries, meeting with vendors, and overseeing on-site execution

● Holiday needs: Coordinate holiday lighting installation (interior and exterior at each property) and Christmas tree set-up and storage; assist with shipping and delivery of vendor and family gifts

● Driving: In rare instances, help with driving the family between properties, airport, NYC, etc.

● Pets: Coordination of boarding of the family’s dogs when they are traveling, including dropping off and picking up at boarding facilities or the vet

● Hospitality: Be comfortable greeting guests and representing the family well with neighbors, vendors, and social guests in and around the home; high “EQ.”

● Collections: Assist with inventory and insurance needs of the family collections (e.g., art)

● Moving: Coordination with moves, furniture deliveries, rug and art installations, etc.

QUALIFICATIONS:
● Minimum 8-10 years professional working experience in estate management or luxury hospitality.
○ Proven ability to manage household staff and operations, as well as an understanding of construction.
○ Proven experience managing external vendors and building strong relationships with vendors and contractors.
● A minimum of a bachelor’s degree, ideally in business administration, real estate, property management, hospitality, or a similar field.
● Must be tech savvy, proficient on smartphone and email, as well as task management software, MS Office, calendars, and spreadsheets
● Superior communication skills, both written and verbal
● Detail-oriented and organized – a great multitasker
● Looking for a long-term role with a multi-generational family
● Bilingual a plus, especially a Spanish speaker
● Exceptional personal attributes
○ Self-starter, proactive, independent worker
○ Friendly, with excellent interpersonal and communication skills to interact with family, staff, vendors, neighbors, and guests

REQUIREMENTS:
● Must live within an easy commute (75 minutes by car) to Greenwich, CT
● Willingness to travel to other properties as needed, including but not limited to Massachusetts, Colorado, Florida, and Indiana
● Flexibility required in working hours, including evenings, weekends, and holidays, to meet the family’s property needs – a 24 7 mindset
● Legally authorized to work in the U.S. and be paid on the books
● Valid driver’s license with clean driving record (boating license is a plus)
● Valid passport for international travel
● Must pass a comprehensive background check and complete 2-3 interviews
● Completion of a Non-Disclosure Agreement
● Stellar references from recent past employers in a similar role
● Tactful, with a high level of discretion, professionalism, and confidentiality
● Utmost integrity, highest personal ethics; a strong moral compass
● Tolerance and respect for others

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Miami temp chef needed for November, December and January

Open

Posted : 09/12/24

We are helping a couple in Miami find a temp chef from November 1-18th and then again in December and January. The clients would like lunch and dinner prepared 5-6 days week, with you cooking at their residence. You will also be cooking for 2 staff members, so typically it will be 4 people for each meal. They like mediterranean and comfort food, along with other specific requests. Before they commit to the 3 months, they would like for you to do a 1-2 day trial. If you live in the Miami area and can be available almost every day between Nov 1-18th, and would like more work in December and January, send us your resume along with your houly rate! heather@thehelpcompany.com

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Global

Lovely single lady in Carpenteria needs a wonderful housekeeper

Open

Posted : 09/06/24

A mature single woman in Carpenteria is looking for an executive housekeeper that is wonderful with laundry. She loves her clothing and has 4 closets with 100’’s of shoes to organize. She would love a methodical, proud person that has a wonderful eye for detail. She is open to a 4 day 40 hour work week if you are open to working one weekend day. Must love doggies! Wonderful pay and benefits!

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Looking for the BEST Executive Housekeeper in San Diego

Open

Posted : 08/20/24

We are helping a very generous family of 5 find the best executive housekeeper in all of Carmel Valley. They are Catholic and looking for someone conservative that aligns with their family values. Mom is a stay at home mom, and wants the best of the best. You must meet all of these requirements to be considered for this role:

-Must have experience as an executive housekeeper in a home minimum of 10k sq feet

-At least 3 years with the same family

-Fluent in English

Looking for the most professional and warmest housekeeper who knows when to disappear, when to step in and help, understands the dynamics of a private home. Relocation assistance will be offered if you are not local to San Diego. If you are looking for your next role with an incredibly generous family and understand all of the above, please send us your resume!

heather@thehelpcompany.com

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Global

Assistant House Manager for UHNW Client in Santa Barbara

Filled

Posted : 09/24/24

We are looking for a great assistant house manager to join our client’s team at their gorgeous ranch and beach property in Carpinteria,CA (Santa Barbara county!) We would love to see that you have hospitality and private estate experience and are comfortable being client facing, and making the magic happen behind the scenes!

Overview:
We are currently seeking a dedicated Assistant House Manager for a family primarily residing in Carpinteria, CA, with occasional travel to other properties in the area. As an Assistant House Manager, you will play a crucial role in maintaining the overall upkeep and providing exceptional service across multiple households and cottages, including beach house and ranch properties. We are looking for a professional individual who possesses excellent communication skills, exceptional attention to detail, and a proactive approach to work.

Responsibilities:
– Serve as the primary point of contact to ensure a pleasant and seamless experience for the family and their guests.
– Greet and familiarize guests with the household and its amenities.
– Instruct guests on property access procedures and ensure up-to-date household information.
– Offer recommendations to guests regarding local restaurants, grocery stores, and nearby activities.
– Assist with food preparation and light cooking during day evening gatherings, primarily when the family is in residence or during holidays.
– Manage the scheduling and supervision of housekeeping staff to ensure the needs of the family and guests are met.
– Maintain and update the family’s essential list at Carpinteria properties, as provided by the Ranch Manager.
– Run errands and complete tasks as assigned by the family, guests, chefs, and Ranch Manager.
– Perform light cleaning and straightening up as needed while the family is in residence.
– Execute opening and closing procedures outlined in the household manuals, preparing public areas for family or guest arrivals.
– Possess working knowledge of HVAC systems, AV (Crestron) equipment, and property appliances.
– Ensure the proper functioning and temperature maintenance of pools and spas at the beach and ranch properties.
– Maintain water levels in fountains and ensure their operational status.
– Support staff and chefs by stocking and maintaining pantries and fridges at the ranch and beach properties, regularly checking expiration dates.

Requirements:
– Minimum of 5 years of experience in a similar role for a family.
– Work experience or education in hospitality, with culinary skills preferred.
– Bilingual in English Spanish is a plus.

Schedule and Compensation:
– Full-time, overtime exempt salaried position with a flexible schedule based on the family’s needs.
– Weekends required, with Tuesdays and Wednesdays off. Schedule subject to change.
– Candidates must live within a reasonable 30-minute driving distance from Carpinteria, CA.
– Competitive salary in the range of $100,000 to $125,000 annually, depending on experience.
– Comprehensive benefits plan.
– Year-end discretionary bonus.

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Global

Looking for THE BEST of THE BEST career nannies for San Diego family

Open

Posted : 08/20/24

We are helping a very generous family of 5 find the best nanny in all of Carmel Valley. They are Catholic and looking for someone conservative that aligns with their family values. Mom is a stay at home mom, and wants the best of the best. There is a brand new baby and a 2 and 3 year old to tag team with mom and care for. The hours will be primarily 1-9, with every other weekend needed, but flexibility is most important for this family.

Requirements for this role:
-Must have at least 3 years with one family
-Must have experience caring for a minimum of 3 kids

We are looking for someone who was a former camp counselor, a babysitter in highschool or college or a teacher! It is very important that you understand family dynamics – when the family sits down to dinner, this would be a great time for you to go and tidy the children’s rooms, prep for bath time, etc. It is also important that you know how to read a room, when to disappear and when to be around and help. Relocation assistance will be offered if you are not local to San Diego. Must be able to speak fluent English, have a car and drive, know how to swim and ride a bike. If you love kids, know boundaries and love partnering up with a stay at home mom, send us your resume! heather@thehelpcompany.com

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Modern day Butler Housemanager needed for Hollywood Mogul in LA, Miami and Italy

Open

Posted : 08/12/24

Warm, but understands the boundaries – real life experience – ONLY accepting candidates with formal butler training or someone who has been in rosewood and or four seasons butler hotel training working with VIP’s

Job Description:
This position reports to the Chairman (Principal) and oversees maintaining day to day upkeep of residential properties in Miami, FL, Los Angeles, CA and Italy with other duties pertaining to high end luxury level service and other special projects as assigned.
Duties Responsibilities:
• Oversees management of Miami property including a housekeeper.
• Overall service acumen to be equivalent to a luxury hotel butler.
• Stocks the house and maintains inventory of food drinks and household supplies: i.e.,
unpacks and stocks supplies when delivered, communicates to Chairman when supplies
are low and need to be ordered.
• Unpacking and packing of luggage bags upon Chairman’s arrival and departure from
residence for business and personal trips.
• Travels, as needed, internationally and domestically to prepare separate residences for
visits, stocking food, cleaning etc.
• Light cooking and drink preparation as directed: i.e. preparation of coffee, salads,
smoothies, light meals, cocktails, wine, etc.
• Organizes occasional small events and dinner parties, including working with vendors to
bring in tables chairs supplies, as needed.
• Acts as chauffeur driver for Chairman locally, as needed to restaurants, airport, etc. and
maintains car with washes gas as needed.
• In charge of service while on private jet trips with Chairman.
• Manages detailed record keeping of day-to-day supply purchases and monthly expense
reporting.
• Manages all vendors- maintains updated list of all vendors and makes sure contractors
have current W C insurance policies.
• Works with Business Manager to keep track of all utility related bills (internet, power,
gas, cable, etc.), and ensure on-time payments.
• Daily walk through and property inspection.
• Responsible for pet maintenance and care as needed.
• Maintains all technology on site and ensures all in working order (televisions, audio,
internet, computers iPads etc.)
• When housekeeper isn’t onsite to perform duties, helps maintain a clean household
including: Washing dishes, utensils, glasses, pots, and pans; wipe and dust surfaces in
rooms, cleans windows to mirrors; vacuums and cleans floors, rugs, furniture, and drapes; removes and regularly cleans linens, towels, bedspreads, and blankets; places and neatly tucks clean sheets and blankets on beds and replaces pillowcases; stocks towels, washcloths, and hand towels in bathrooms; picks up and empties trash containers.
• Performs other related duties as assigned. Required Skills Abilities:
• Knowledge of high-end hotel service industry, preferably trained in a butler-like capacity by luxury hotel group.
• Detail-oriented and thorough.
• Ability to prepare food drinks on occasion with knowledge of wines,
bartending mixology.
• Tech savvy with home media and tech needs.
• Someone who is pet friendly.
• Bilingual: Spanish and Italian language fluency preferred, Sufficient ability to read, write,
speak, understand, and communicate in English, Spanish and Italian to complete work
efficiently, effectively, and courteously.
• Ability to remain discreet and respect the privacy of residents, tenants, and or guests.
Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift and carry up to 25 pounds at times.

Please send resumes to heather@thehelpcompany.com

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