A prominent family office is seeking an experienced, highly capable Director of Residences to oversee an extensive portfolio of private residences and lead the teams responsible for their day-to-day operations. This is a wonderful opportunity for a sophisticated residential leader who enjoys creating order, consistency, and exceptional service across multiple properties while serving as the primary point of contact for the Principal on all residential matters.
The portfolio includes several private homes in California and additional residences elsewhere in the United States. Each property has its own established team and varying operational needs, with ongoing construction, renovation, and interior design projects at several locations. The Director of Residences will oversee the House Managers and residential teams across the portfolio while ensuring that systems, standards, communication, and service remain consistent from property to property.
The ideal candidate will be an exceptional manager with a strong operational background and absolutely no ego. The Principal is looking for someone who can manage both up and down with equal skill. Someone who is direct, efficient, and confident, but also compassionate, approachable, and emotionally intelligent. This person should know when to ask questions and seek direction, but also be comfortable making thoughtful decisions independently and taking ownership of the details.
A major goal of this role is to create a streamlined structure in which the Principal has one trusted point of contact for all residential matters. The successful candidate will be able to take direction and priorities from the Principal, communicate effectively with the various property teams, and ensure that projects and responsibilities are moving forward without requiring the Principal to manage the details personally.
The family values an exceptionally high level of service and would love to bring a more refined, seamless, and proactive approach to the management of its homes. Someone with a hospitality or yacht-service mindset — an appreciation for impeccable standards, anticipation of needs, consistency, and attention to detail — could be especially well suited to this environment.
There are established and long-tenured employees throughout the portfolio, so this role requires someone who can successfully lead experienced teams while respecting existing knowledge and relationships. The right person will be able to introduce systems and improvements without alienating valued staff, building trust while also holding people accountable and moving the organization forward.
Responsibilities will include overseeing the House Managers and residential staff; establishing and maintaining SOPs and consistent service standards across the portfolio; serving as the liaison between the Principal and the various properties; overseeing residential operations, staffing, scheduling, and communication; partnering with the Principal on construction, renovation, and interior design projects; coordinating with outside vendors and service providers; monitoring budgets and ongoing projects; and ensuring that each residence is maintained and operated to the highest standard.
The properties include a variety of animals, and while there is a dedicated Pet Care Specialist on the team, the Director of Residences should be comfortable working in an environment where pets and animals are part of daily life.
The ideal candidate will have significant experience managing multiple high-end private residences or a comparable luxury hospitality environment. Strong leadership, communication, organizational, and project-management skills are essential, along with excellent judgment, discretion, and the ability to navigate a dynamic family environment. This is a role for someone who genuinely enjoys being part of a team, staying ahead of the details, solving problems, and making complicated operations feel seamless.
Compensation is expected to be in the $250,000-$300,000 range, depending on experience, along with an excellent benefits package that includes health coverage for the employee and family, a 6% 401(k) match, an annual contribution toward a 529 plan, a generous charitable matching program, and a long-term investment component with vesting and additional payout potential.
This is an exceptional opportunity for the right residential leader to join a dynamic family office and take ownership of a substantial and evolving private residential portfolio.
