SAN FRANCISCO: We are looking for a smart, organized and articulate Assistant for a prominent San Francisco Family. The matriarch of this family is hysterical! It is a great place to work.

Ideal candidate will have a minimum of 10 years working in a support role, preferably out of a home office so you understand the dynamic of this type of intimate environment.

You will be responsible for managing a busy social calendar, booking reservations (travel and restaurant), vendor negotiations, correspondence, answering house phone, greeting guests (when butler is busy), simple bill paying, running local errands, managing spreadsheets, etc.

A service attitude is very important to this client, any experience working in a concierge setting would be a bonus.

They family entertains Politicians, Movie Stars and other local Celebrities, so you should be up to date on current events and feel comfortable having conversations with High Profile guests.

College degree is preferred but not required.

Please do not apply if you do not have at least 10 years of work experience. We are looking for someone who is wise and has life experience!

Salary DOE: $75,000 +

Please send professional resumes in Word doc: sfjobs@thehelpcompany.com

DIRECTOR OF OPERATIONS
Responsible for ensuring the successful operation of a luxury spa hotel which includes both the programs the property in Malibu and a property in Calabassas. Assists the owners in planning, organizing, staffing and directing the activities of both properties as one fully integrated entity. Supervises, directs, trains and manages all Department Heads and ensures that all staff are working together to achieve the company’s Five-Star Service objectives, while maintaining a superior hospitality culture.
ESSENTIAL FUNCTIONS
• Ensures that the daily operations of the property are efficient and meet the company’s Five Star service objectives
• Establishes procedures and controls to ensure the optimum daily functioning of the Ranch as well as the safety/security of all guests
• The Operations Manager represents senior management and will maintain a professional and welcoming presence with guests at all times and all levels of their interaction with the property.
• Works with CEO, Controller and Department Heads to create budgets by department; responsible for managing departments to meet these budget goals
• Ensures that all employees are well trained for their positions; conducts employee performance evaluations per company’s quarterly and annual review process
• Manages part-time staffing to assure appropriate levels of guest safety and support while controlling costs within budgetary parameters
• Prepares daily, weekly and monthly reports for top management based on mutually agreed upon KPI’s
• Responsible for consolidating the weekly guest satisfaction surveys and following up with staff and/or guests as needed. Develops recommendations from survey insights and ensures comments are inputted into the Ranch’s Guest Database.
• Responsible for managing the Housekeeping and Groundskeeping teams to ensure the cleanliness of all guest rooms, communal areas, and grounds and that all mechanical and electrical equipment is regularly maintained, serviced and kept in good operating condition.
• Manages the Executive Chefs and kitchen staff to ensure we are achieving the highest food quality/satisfaction ratings as well as the cleanliness of the property’s kitchens
• Responsible for managing and coordinating the Education, Health and Wellness and Programming segments of the guest experience to ensure we are providing innovative, current, and relevant material and a fresh experience, even for our return guests
• Responsible for the HR function for all the employees, including all hiring, training, performance and development of staff, either directly or indirectly through the Ranch’s Department Heads
• Leads weekly staff meetings and creates the agenda based on most important topics/issues
• Responsible for maintaining all systems, including but not limited to: Phone & Internet, AC/Heat, Well & Septic Systems and W/D’s
• Responsible for petty cash accounting and tracking of packaged goods & Ranch merchandise inventory
Education
Bachelor’s Degree in business or finance preferred

Experience
Minimum of five years’ experience as the Director of Operations of a luxury hotel or equivalent

Requirements
Willing to work a flexible schedule including holidays, weekends and evenings as needed.

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DOE

Lovely home needs a Jack-of-all-Trades once a week to help with outdoor & garage work, hanging pictures, installing lightbulbs, some deep cleaning. Ready to hire ASAP! Must have at least a few years of experience working in a private home.

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Last minute dinner party for 13 people! The dinner starts at 7pm, so if you could work from 6-9pm but would offer you 5 hours of pay for this. Lovely people and they are in Hollywood Hills!

Please let us know!

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